ICT Support Service

The core business of GVT is providing IT excellence to schools and other educational establishments.  In particular, our ICT Support Service is designed to ensure that issues and problems are dealt with professionally and effectively and, where possible, avoided through preventative management and maintenance.  The aim is to ensure that ICT systems and networks are available when required to support learning and the minimum class time is lost through faulty ICT equipment.

Our ICT Support Service has been developed through working with schools and Education Authorities over a long period of time.  It continues to evolve to meet the changing requirements and expectations of our customers as well as the changing technologies found in our customers' environments.

Our ICT Support Service is accredited as part of the RM Affiliated Technician Support Service, recognising our expertise in the RM Community Connect environment.  We do, of course, also support a wide range of environments other than RM.

Our ICT Support Service is also used by a small number of commercial businesses to meet their system support requirements.

Key aspects of our ICT Support Service

• We provide a proactive fault resolution and preventative maintenance service for ICT and interactive whiteboard systems.
• The service is a series of regular timetabled visits by a named technician (subject to operational requirements and availability).
• Technician holiday and sickness cover is provided as part of the service.
• Technicians and Engineers are trained to industry standards and most are qualified with experience in the Education sector.  They are familiar with all the main educational technologies and follow a programme of ongoing training.
•  Our whole service is focused on being responsive to the needs and priorities of each school.  Whatever your needs, your dedicated Customer Services Manager can respond quickly to meet them.  Just call them or email them for a prompt response.  Your Customer Services Manager will oversee all our services to you and ensure that they meet your needs and are consistently of the highest quality.
• Our local teams have a range of skills and resources to meet most needs promptly.  We can usually respond quickly to emergencies and requests for additional visits.
• Our local teams are backed up by an Engineering department with higher level expertise and experience to tackle even the most complicated issues.
• We support all the main technologies in use in schools – not just equipment we supply.  We will liaise with suppliers and manufacturers to deal with warranty issues.
•  We are committed to the highest standards of quality, service and responsiveness.  All our staff have good communication skills and are easy to deal with.
• Our team can train and support school staff in the practical use of ICT and SMART Boards in the classroom.  This will increase teachers’ knowledge and confidence and enhance their ability to deliver the curriculum using ICT.  Your nominated technician can even be used to help teachers deliver ICT classes to your pupils, if required.
• We proactively work with our supported schools to help them implement BECTA’s Framework for ICT Technical Support (FITS).
• We offer a full range of services to complement our Support Service.  They combine to meet almost every ICT-related requirement in schools.  Just contact your Customer Services Manager to discuss your requirements and we will put together a high quality solution to meet your needs, offering great long term value.
•  We are an accredited SMART reseller and installer.

Our ICT Support Service provides high quality, responsive, flexible and proactive support to ensure that you get the most out of your investment in ICT.  The service is tailored to your specific requirements and offers excellent value for money.

If you would like to hear what some Head Teachers and other school teachers have to say about our ICT Support Service, visit our testimonials page.

We are always happy to tailor our ICT Support Service to the specific requirements of our customers.  Please contact us to discuss how we can help you.  Email us at info@gvtechnologies.com or call on 01604 899333.